KOZIN POLARIS
Shipping: Orders are shipped within 24 hours.
Returns: 30 days to return without giving a reason.
KOZIN POLARIS
Frequently Asked Questions
We limited the first KOZIN edition to only 50 pieces of each model. We want the watches from the beginning of our story to feel truly special and to belong to the people who trusted our brand first.
This is not a randomly selected product introduced for mass sale. It is the beginning of a collection that we want to develop carefully - one model at a time.
We make every effort to get your order to you as quickly as possible. All orders paid for on business days (Mon-Fri) are processed within 24 hours. What's more, we strive to dispatch orders placed by 12:00 PM (noon) on the very same day!
Delivery within Poland (1-2 business days)
We offer free delivery by courier (InPost, DPD) and to InPost Parcel Lockers. The estimated delivery time from the moment of dispatch is typically 1-2 business days.
International Delivery (3-7 business days)
We also ship to selected European countries: Austria, Belgium, France, Germany, Italy, the Netherlands, and Spain. The delivery time is typically 3-7 business days.
Regardless of the option chosen, after your package has been dispatched, you will receive an e-mail from us with a tracking number.
With every watch featuring a metal bracelet, we include a special tool (often called a link removal tool or pin pusher) free of charge, designed for you to adjust the bracelet length yourself. To shorten the bracelet using this tool:
- Locate the arrows: On the inner side of the bracelet links, look for small arrows. These indicate the direction in which you should push out the pin.
- Place the bracelet in the tool: Position the bracelet in the designated slot of the link removal tool so that the arrow points in the direction the pin will slide out. The tool's pusher tip should be aimed directly at the pin.
- Push out the pin: Gently turn the knob on the tool. This will advance the pusher, which will push the pin out of the link, following the direction of the arrow.
- Remove links: Once the pin is out, separate the link. Repeat this process for any additional links you need to remove. Remember to keep the removed links and pins for future use.
- Reconnect the bracelet: Join the remaining parts of the bracelet and slide the pin back in (ideally in the opposite direction to the arrows, or simply ensuring it goes in securely and completely). Make sure the pin is flush with the surface of the link and holds the bracelet together firmly. Sometimes, it may require a gentle push to fully insert.
Important: If you don't feel confident performing this adjustment or if you encounter resistance, do not use force. To avoid accidentally damaging your watch or bracelet, we recommend visiting a professional watchmaker.
Yes, KOZIN offers a 2-year warranty on watches purchased directly from our online store.
The warranty covers manufacturing defects resulting from faulty material or workmanship. This applies exclusively to the key components of the watch, such as the movement, case, bracelet or strap, hands, and indices, under conditions of normal use.
Other components or areas not listed above are not covered by this warranty.
